• Aperio’s consultants will ensure FMCG brands meet customer service expectations.
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Customer Service in FMCG Enviroments

Customer Service in FMCG EnvironmentsAperio’s consultants have extensive experience in the order to cash (OTC) area.

 

Aperio's services cover:

  • Designing and executing OTC process, organisation structure, KPI’s to ensure customer service levels are met
  • Helping outsource or bring in-house the order to cash function
  • Benchmarking performance
  • Working collaboratively with customer and supplier to meet both requirements
  • Addressing service level issues, understanding route causes and putting in place action plans to address these